Frequently Asked Questions

About Our Products

Are your sunglasses authentic designer products?

Yes. Bergamo Eyewear is an official retailer for all the brands we carry. Every pair of sunglasses is guaranteed to be 100% authentic and comes with the original designer case and documentation.

Do your sunglasses offer UV protection?

Absolutely. All sunglasses we sell meet stringent European quality standards and provide 100% UV protection (UVA and UVB) to ensure the safety and health of your eyes.

Shopping & Payment

How can I find the right frame for my face shape?

Our online blog features a comprehensive guide, or for the best advice, we invite you to visit our physical store where our trained experts can provide personalized styling consultations.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, etc.), secure online payments, and offer the convenience of a split payment option to make luxury accessible.

Do you offer any guarantees or warranties?

All designer sunglasses come with the manufacturer’s standard warranty against defects in material and workmanship. Please see our Terms of Service for full details.

Do you offer discounts or sales?

Yes, we frequently feature selections in our Sales category. We also offer a discount (usually 10%) for signing up for our newsletter.

Shipping, Returns, and Locations

What is your policy on shipping and delivery?

We are committed to fast and secure delivery. Shipping times and costs are calculated at checkout. Please check our Delivery Policy for details on specific regions and express options.

What is your return or exchange policy?

We offer flexible return options. If you are not completely satisfied with your purchase, you can return it within the specified timeframe (usually 14 days) in its original condition. Please refer to our Refund Policy for the full terms.

Where is your physical store located?

Our main physical store is located at "Sky&More", Duntes iela 19A, Rīga, Latvia.

What is the "Summer Box"?

The Summer Box is our seasonal mobile pop-up shop found at top recreation spots (like Pāvilosta and Sigulda) during the summer, offering you a relaxed, on-site way to shop the latest trends.

Get in touch

Have questions about your order, or a general enquiry?